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Archive for Month: July 2010

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Have You Considered Coaching Your Staff

As managers of people, we are so used to ‘telling’ and sometimes yelling. We want them to perform so we tell, yell, train, threaten, command, bribe, demand, persuade and instruct. Do all these things actually improve performance to levels that the staff are capable of? Experts tell us that classroom […]

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Why Customer Service is Important

Recently I received a call from a telemarketer who claimed she was representing a corporate telecommunications giant and offered us many features and benefits if we transferred our land lines to them. Having dealt with this corporate telecoms provider before and after evaluating the perceived benefits, we did switch. Well, […]