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Archive for Month: June 2011

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Team Effectiveness & Productivity

It goes without saying that good teams perform best. There are too many examples from sports that prove this fact. However, businesses can be slow to recognise this. What are the signs of poor teamwork? What can be done to improve team effectiveness in the workplace? These and many more […]

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How to Deliver Outstanding Customer Service

Best products or service, Best price, best marketing or best choice alone are not enough to win and keep customers. It is outstanding customer service that ensures that we retain customers and grow the business. So how do we do this? This 2-hour program will answer the following questions: What […]

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Setting & Achieving Goals

This program will help participants to understand the importance of goals, learn the goal setting process and with the help of the supplied templates to set goals the way the brain understands and acts on goals. Participants will also learn basic facts about the brain, about self-limiting beliefs and their […]

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How to Improve Staff Performance

Staff perform at their level driven by their own motivations. This does not mean that we cannot motivate them to perform to exceed our expectations. This program will show you how to assess the staff using a simple process and then to work with the staff to move them to […]

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Systemising Your Business

Businesses have a number of processes – from a sales inquiry & follow-up to despatching goods, invoicing & collecting payment. Fast Food chains in particular are able to remain competitive and profitable because every process has been mapped, analysed, simplified, documented and the staff trained to operate them efficiently. Often in small businesses the […]

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How to Manage Your Business Cash-flow (& Avoid Bankruptcy)

Is cash-flow crippling your business, keeping you awake at night and creating a bad impression on employees and suppliers? Then this is an absolutely necessary investment for you. Desired Outcomes: A clear understanding about the following: What is cash-flow? The difference between Cash-flow and Profit How poor cash-flow can bankrupt […]

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Time Management & Productivity

Even a generally organised person can gain at least one hour per day by doing this program. Time management is not about doing things faster. It is about making the right choice about how you will use your time.  The objective of this course is to help the participants to […]

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How to Be Assertive at Work

Assertiveness is a way of behaving that helps people clearly communicate their needs, wants and feelings without hurting anyone else. People who are assertive communicate using speech, tone and non-verbal means in a consistent way. A typical situation at work is where you are completing a job to the customer’s […]

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The Sales Process – Closing The Sale

This is the fourth step in the Sales Process. The first is Prospecting & The Initial Sales Interaction. The second step is the Sales Presentation. The third is Dealing with Objections. There are so many great training courses on ‘Closing the Sale’. You might like to enroll yourself in one […]

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The Sales Process – Dealing With Objections

This is the third step in the Sales Process. The first is Prospecting & The Initial Sales Interaction. The second step is the Sales Presentation. Objections are a normal part of the sales process. In the midst of an excellent presentation, the prospect might say “I cannot buy your product […]