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Tag: Customer Service

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HOW TO KEEP GROWING YOUR BUSINESS IN 2016 AND BEYOND

… Are you ready to ride the wave of growth in 2016? Presented by successful and experienced business owners and subject experts, this program will benefit intuitive business owners and managers who are looking for ways to grow their businesses in 2016 and beyond. As a result of this dynamic […]

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How to Make Your Business a Money Making Machine

Business owners work hard, sometimes for little gain. The investment they made in time, effort and money in setting up the business could run into tens of thousands of dollars. They deserve a good return on their investment (ROI) and be rewarded for being entrepreneurs.  But, some make it and […]

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The Sales Process – Follow-up and Service After The Sale

It is a great feeling to get the order and supply the goods or service. When the sale is done well, both the salesperson and the customer are happy. The customer is happy because the purchase filled a need. This is the final step in the 5-step process of selling. […]

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How to Improve Staff Performance

Staff perform at their level driven by their own motivations. This does not mean that we cannot motivate them to perform to exceed our expectations. This program will show you how to assess the staff using a simple process and then to work with the staff to move them to […]

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Systemising Your Business

Businesses have a number of processes – from a sales inquiry & follow-up to despatching goods, invoicing & collecting payment. Fast Food chains in particular are able to remain competitive and profitable because every process has been mapped, analysed, simplified, documented and the staff trained to operate them efficiently. Often in small businesses the […]

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How to Be Assertive at Work

Assertiveness is a way of behaving that helps people clearly communicate their needs, wants and feelings without hurting anyone else. People who are assertive communicate using speech, tone and non-verbal means in a consistent way. A typical situation at work is where you are completing a job to the customer’s […]

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The Sales Process – Dealing With Objections

This is the third step in the Sales Process. The first is Prospecting & The Initial Sales Interaction. The second step is the Sales Presentation. Objections are a normal part of the sales process. In the midst of an excellent presentation, the prospect might say “I cannot buy your product […]

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The Sales Process – The Initial Sales Interaction

Business owners are busy working in the business and in satisfying their existing customer’s needs. This is vital. However, if we are to grow our business, we need to gain new business from current and potential new customers. This article is on how to aquire new customers.

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Small Business ‘Quick Start’ Program

Business growth has its own set of challenges: financial strain, skills gap, lack of time, knowledge gap, need for inspiration and encouragement, fear and anxiety. This program will help in every area so that you can confidently plan and grow your business.

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Marketing Basics

Businesses need customers and the way to bring people to the door is through effective marketing. Most businesses waste money through poor marketing systems, losing valuable inquiries and lose opportunities to sell because of lack of sales skills. This article will help business owners think afresh about marketing.